No, but they do seem very skittish. I had to exchange several emails with customer support to get my account approved because they wanted to verify my identity. My passport looked ‘suspicious,’ but they couldn’t specify what was wrong. I had to actively reach out to them; there was no clear process for verification alternatives.
Customer support was fairly understanding, though.
I get their caution; they’ve dealt with many IP bans due to bots and scammers using their services, which harms legitimate customers. However, it’s frustrating, especially for those trying to get started. If you can afford a pricier option without the hassle, another provider may be ideal.
@Zev
It’s certainly frustrating, but it indicates that Hetzner is serious about security, which can be appealing to serious businesses. 
@Zev
Yes, their caution is understandable. Yet I find it frustrating because they’re unwilling to proceed with further verification after the suspension, even though I offered to do so. I once completed ID verification for a previous Hetzner account, but this one didn’t get that far.
@Charlie
No, I’m just shocked that people are willing to hand over their identity to a company for computer access.
Ember said:
@Charlie
No, I’m just shocked that people are willing to hand over their identity to a company for computer access.
Get used to it; Know Your Customer (KYC) practices are essential for combating fraud and regulatory risk, particularly in B2B environments.
Ember said:
@Charlie
No, I’m just shocked that people are willing to hand over their identity to a company for computer access.
They not only demand a passport scan but also a livestream verification to match your face.
I’m sure they don’t keep the data indefinitely. It won’t be hacked and sold on the dark web, right? 
@Vann
Hi there, regarding this data and all customer personal data, we comply with EU data protection regulations (GDPR). For inquiries, reach out to our data protection team at data-protection@hetzner.com --Katie
I had an account with Hetzner until 3 months ago. I received a similar email.
I had a three-year account, spending around $2k a month.
No VPN, no hosting—just processing.
Jai said:
I had an account with Hetzner until 3 months ago. I received a similar email.
I had a three-year account, spending around $2k a month.
No VPN, no hosting—just processing.
That’s concerning. I hope it wasn’t anything mission-critical.
@Scout
It was the backbone of my whole project. We switched to M247 afterward. They’re much more accommodating and let me pay via invoice, but costs have increased to $5k a month.
Jai said:
@Scout
It was the backbone of my whole project. We switched to M247 afterward. They’re much more accommodating and let me pay via invoice, but costs have increased to $5k a month.
Damn. I’ve faced too many issues with cloud services recently. I’m genuinely considering reverting to the old-school approach of buying hardware and self-hosting.
Jai said:
I had an account with Hetzner until 3 months ago. I received a similar email.
I had a three-year account, spending around $2k a month.
No VPN, no hosting—just processing.
I’m relieved it happened with a new account, without any instances or important data.
Nonetheless, I’m anxious since I have another Hetzner account containing a production app.
Jai said:
@Vale
I understand that anxiety. Do both accounts share the same name and credit card information?
No, they don’t share names with the credit card owner, if that’s what you mean.
What were you attempting to host on Hetzner? Did you use any false information while creating the account?
Zion said:
What were you attempting to host on Hetzner? Did you use any false information while creating the account?
I didn’t create any instances or host anything illicit. I was taken aback since it was a fresh account.
I didn’t provide any fake info, and my credit card is associated with another Hetzner account.
@Vale
Could that possibly be the issue? That the credit card links to another Hetzner account?
It’s odd and frustrating that they don’t disclose the reasons behind account terminations.