I’m building a website for a client, and they have a lot of forms. Most of them are for basic info, including personal info and details about the service they want.
The client has a lot of forms, and I was going to use a form generator (open source or paid) that uses a setup to make the forms. Then I thought, maybe it’s easier to build a chat-based way to do it using open ai or something else that can make questions based on the setup and then fill in the info by looking at the user’s answers.
What do you think? Do people like using chat-based ways to enter data or regular forms, either with a step-by-step process or one big page with sections? I’d like to offer both, but because of time and money, I’d like to choose one.
Whitney said:
The only thing worse than making me fill out a chatbot chat to complete a few forms would be if you told me I had to do it over the phone.
You could use AI to help sort auto recommendations for the form inputs based on your data that updates as needed for the user to make it faster for them, but talking to a chat bot for lots of specific data input is probably annoying for most people.